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Course and Program Contacts

Who do I contact and how?

The table provides examples of topics related to your learning experience, who to direct them to, and the recommended avenue for communication. The table is not exhaustive of all possible topics, so kindly use your best judgment and always use professional communication. You are encouraged to refer back to your onboarding course for more in-depth information related to your course experience.

Examples of topics, support contacts, and recommended communication channels.
Topic Support Means of Communication
Course Content and Expectations 
  • [Instructor]
  • [Course Team]
  • [Community forum/Module Q&A
Grading Questions
  • [Instructor]
  • [TA]
  • [Grader]
  • Direct email
  • Canvas internal email
Library and Legal Research 
  • [Name/Name of Team]
  • [Email/Preferred Contact Method]
Advising 
  • [Name/Name of Team]
  • [Email/Preferred Contact Method]
[Topic]
  • [Name/Name of Team]
  • [Email/Preferred Contact Method]

 

Technology Support

How can I solve technology issues?

A variety of tools and technologies are used to facilitate and enrich your learning experience. Some technologies are course‑specific, and others are used across the program. If you run into a technical issue, consult the tables below for the recommended support resources and communication channels.

JD Program Technologies

Program technologies with recommended support and communication channels.
Technology Support Means of Communication
Canvas Technical Issues
ExamSoft
  • Chat
Harmonize
  • [Email - hyperlink]
  • [Live chat - hyperlink]

Library Resource Organizer

[Remove row if your course does not use this]

Lockdown Browser

[Remove row if your course does not use this]

PlayPosit

[Remove row if your course does not use this]

  • Troubleshooting and technical questions may be answered on the PlayPosit troubleshooting page.
  • Click the "Still need help? Contact Us!" link at the bottom of the PlayPosit troubleshooting page.
  • Documentation and tutorials
  • Chat/Email
Zoom
[Technology Name]
  • [Link/Directions]
  • [Email - hyperlink]
  • [Live chat - hyperlink]