Tutoring Information Q&A

What tutoring service is available to my online students?

• All ASU Online students have access to 24/7 tutoring through Tutor.com. They receive three (3) free tutoring hours per session.

  • Free tutoring hours automatically refresh at the start of every A/B session.

  • The only time Tutor.com is unavailable is over ASU's Winter Break.

What is Tutor.com, and why is it valuable to my students?

• We invite you to watch this 15-minute YouTube video to learn more about the value that Tutor.com brings to the online learning experience of your students: Tutor.com for ASU.

One of my students wants to request additional tutoring time on Tutor.com. How can they do this?

• If your students would like to request additional time, please guide them to the "Connect with a Tutor Now" tab to read the message in the blue box that specifies the process to request additional tutoring time.

  • The blue box contains information about how they can request additional time, and it is good to get students in the habit of reading the information provided there—instead of telling them what action to take—so they always know what to do even if the process changes.

What about college-specific tutoring?

Depending on their college, major, or classes, your students may also have access to additional tutoring resources.

• Online W.P. Carey School of Business: Academic Support Network (ASU Tutoring)

• ASU Local students: Academic Support Network (ASU Tutoring)

• Fulton Schools of Engineering: Fulton Tutoring Center

  • Non-Fulton majors in engineering courses can access Fulton Tutoring

• Psychology majors: Psychology Online Writing Center (POW-C)

• Etc. (any college-specific tutoring that colleges or schools offer students that are not tied to ASN, Online students can access)

When should I tell my students about Tutor.com?

• If you would like to highlight the available tutoring services, especially at the beginning of a session, feel free to direct your students to the "24/7 Tutoring through Tutor.com" page in Module 0. That page gives learners an overview of what is available to them through Tutor.com, what they can expect from this service, and how to access it.

• You might get questions from your online students about what tutoring services are available, such as "Is tutoring free for ASU Online students?" or "Do you offer tutoring?" In response to questions like these, you can direct learners to the "24/7 Tutoring through Tutor.com" page in Module 0.

Staff Resources and Support

• To see what students see and experience, check out the demo site or the LEO (Tutor.com) introduction website:

  • LEO Tutor.com demo site:

    • Username: ASUStudentDemo@tutor.com

    • Password: tutor

  • LEO Tutor.com introduction site (be sure to look at the Higher Ed videos!)

• If you have any additional questions or concerns about Tutor.com, please contact Brianne Frazier (befrazi@asu.edu).