<p><span style="background-color: #fbeeb8;">[<strong>ID:</strong></span><span style="background-color: #fbeeb8;"> Edit details highlighted in yellow, then remove the brackets and highlighting. Delete this message when finished.]</span></p>
<h2><strong>Course and Program Contacts</strong></h2>
<h3>Who do I contact and how?</h3>
<p>The table provides examples of topics related to your learning experience, who to direct them to, and the recommended avenue for communication. The table is not exhaustive of all possible topics, so kindly use your best judgment and always use professional communication. You are encouraged to refer back to your onboarding course for more in-depth information related to your course experience.</p>
<table style="border-collapse: collapse; width: 97.8887%; height: 431.391px;" border="1"><caption>Examples of topics, support contacts, and recommended communication channels.</caption>
<tbody>
<tr style="height: 43.1875px;">
<th style="width: 33.2845%; text-align: center; height: 43.1875px;" scope="col"><strong>Topic</strong></th>
<th style="width: 33.3848%; text-align: center; height: 43.1875px;" scope="col"><strong>Support</strong></th>
<th style="width: 33.3848%; text-align: center; height: 43.1875px;" scope="col"><strong>Means of Communication</strong></th>
</tr>
<tr style="height: 78.6016px;">
<td style="width: 33.2845%; height: 78.6016px;">Course Content and Expectations&nbsp;</td>
<td style="width: 33.3848%; height: 78.6016px;">
<ul>
<li><span style="background-color: #fbeeb8;">[Instructor]</span></li>
<li><span style="background-color: #fbeeb8;">[Course Team]</span></li>
</ul>
</td>
<td style="width: 33.3848%; height: 78.6016px;">
<ul>
<li><span style="background-color: #fbeeb8;">[Community forum/Module Q&amp;A</span></li>
</ul>
</td>
</tr>
<tr style="height: 83px;">
<td style="width: 33.2845%; height: 83px;">Grading Questions</td>
<td style="width: 33.3848%; height: 83px;">
<ul>
<li><span style="background-color: #fbeeb8;">[Instructor]</span></li>
<li><span style="background-color: #fbeeb8;">[TA]</span></li>
<li><span style="background-color: #fbeeb8;">[Grader]</span></li>
</ul>
</td>
<td style="width: 33.3848%; height: 83px;">
<ul>
<li>Direct email</li>
<li>Canvas internal email</li>
</ul>
</td>
</tr>
<tr style="height: 85.1875px;">
<td style="width: 33.2845%; height: 85.1875px;">Library and Legal Research&nbsp;</td>
<td style="width: 33.3848%; height: 85.1875px;">
<ul>
<li><span style="background-color: #fbeeb8;">[Name/Name of Team]</span></li>
</ul>
</td>
<td style="width: 33.3848%; height: 85.1875px;">
<ul>
<li><span style="background-color: #fbeeb8;">[Email/Preferred Contact Method]</span></li>
</ul>
</td>
</tr>
<tr style="height: 72.2266px;">
<td style="width: 33.2845%; height: 72.2266px;">Advising&nbsp;</td>
<td style="width: 33.3848%; height: 72.2266px;">
<ul>
<li><span style="background-color: #fbeeb8;">[Name/Name of Team]</span></li>
</ul>
</td>
<td style="width: 33.3848%; height: 72.2266px;">
<ul>
<li><span style="background-color: #fbeeb8;">[Email/Preferred Contact Method]</span></li>
</ul>
</td>
</tr>
<tr style="height: 69.1875px;">
<td style="width: 33.2845%; height: 69.1875px;"><span style="background-color: #fbeeb8;">[Topic]</span></td>
<td style="width: 33.3848%; height: 69.1875px;">
<ul>
<li><span style="background-color: #fbeeb8;">[Name/Name of Team]</span></li>
</ul>
</td>
<td style="width: 33.3848%; height: 69.1875px;">
<ul>
<li><span style="background-color: #fbeeb8;">[Email/Preferred Contact Method]</span></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<h2><strong>Technology Support</strong></h2>
<h3>How can I solve technology issues?</h3>
<p>A variety of tools and technologies are used to facilitate and enrich your learning experience. Some technologies are course‑specific, and others are used across the program. If you run into a technical issue, consult the tables below for the recommended support resources and communication channels.</p>
<h4>JD Program Technologies</h4>
<table style="border-collapse: collapse; width: 100%; height: 659.625px;" border="1"><caption>Program technologies with recommended support and communication channels.</caption>
<tbody>
<tr style="height: 31.3125px;">
<td style="width: 18.6457%; text-align: center; height: 31.3125px;"><strong>Technology</strong></td>
<td style="width: 51.4388%; text-align: center; height: 31.3125px;"><strong>Support</strong></td>
<td style="width: 29.9154%; text-align: center; height: 31.3125px;"><strong>Means of Communication</strong></td>
</tr>
<tr style="height: 83px;">
<td style="width: 18.6457%; height: 83px;">Canvas Technical Issues</td>
<td style="width: 51.4388%; height: 83px;">
<ul>
<li><span>Use the Help icon in the black Global Navigation Menu in your Canvas course.</span></li>
<li><a class="inline_disabled" href="https://tech.asu.edu/services/ec" target="_blank"><span>ASU Experience Center</span></a></li>
</ul>
</td>
<td style="width: 29.9154%; height: 83px;">
<ul>
<li><a class="inline_disabled" href="https://asu.my.site.com/#myasu-help-contact-us-email-link" target="_blank">Email</a></li>
<li><a class="inline_disabled" href="https://asu.my.site.com/#myasu-help-contact-us-chat-link" target="_blank">Live chat</a></li>
<li><a class="inline_disabled" href="tel:18552785080" target="_blank">Phone call</a></li>
</ul>
</td>
</tr>
<tr style="height: 73.625px;">
<td style="width: 18.6457%; height: 73.625px;">ExamSoft</td>
<td style="width: 51.4388%; height: 73.625px;">
<ul>
<li><a href="https://support.examsoft.com/hc/en-us/categories/11144666860429-Exam-Takers">ExamSoft Support: Exam Takers</a></li>
<li><a href="https://support.examsoft.com/hc/en-us/articles/12156488975629-Troubleshooting-Help">Troubleshooting Help</a></li>
</ul>
</td>
<td style="width: 29.9154%; height: 73.625px;">
<ul>
<li>Chat</li>
</ul>
</td>
</tr>
<tr style="height: 74.625px;">
<td style="width: 18.6457%; height: 74.625px;">Harmonize</td>
<td style="width: 51.4388%; height: 74.625px;">
<ul>
<li><a href="https://help.harmonizelearning.com/hc/en-us/categories/15419142880269-Students"><span style="font-family: inherit; font-size: 1rem;">Harmonize Student Support</span></a></li>
</ul>
</td>
<td style="width: 29.9154%; height: 74.625px;">
<ul>
<li><span style="background-color: #fbeeb8;">[Email - hyperlink]</span></li>
<li><span style="background-color: #fbeeb8;">[Live chat - hyperlink]</span></li>
</ul>
</td>
</tr>
<tr>
<td style="width: 18.6457%;">
<p>Library Resource Organizer</p>
<p><span style="background-color: #fbeeb8;">[Remove row if your course does not use this]</span></p>
</td>
<td style="width: 51.4388%;">
<ul>
<li><a href="https://lib.asu.edu/contact-us"><span style="font-family: inherit; font-size: 1rem;">ASU Library</span></a></li>
</ul>
</td>
<td style="width: 29.9154%;">
<ul>
<li><a href="https://askalibrarian.asu.edu/">Email/Chat</a></li>
<li><a class="inline_disabled" href="tel:4809653605" target="_blank">Phone call</a></li>
</ul>
</td>
</tr>
<tr style="height: 98px;">
<td style="width: 18.6457%; height: 98px;">
<p>Lockdown Browser</p>
<p><span style="background-color: #fbeeb8;">[Remove row if your course does not use this]</span></p>
</td>
<td style="width: 51.4388%; height: 98px;">
<ul>
<li><a href="https://web.respondus.com/student-help/"><span>Respondus Student Help</span></a></li>
<li><a class="inline_disabled" href="https://tech.asu.edu/services/ec" target="_blank"><span>ASU Experience Center</span></a></li>
</ul>
</td>
<td style="width: 29.9154%; height: 98px;">
<ul style="list-style-type: disc;">
<li><a class="inline_disabled" href="https://asu.my.site.com/#myasu-help-contact-us-email-link" target="_blank">Email</a></li>
<li><a class="inline_disabled" href="https://asu.my.site.com/#myasu-help-contact-us-chat-link" target="_blank">Live chat</a></li>
<li><a class="inline_disabled" href="tel:18552785080" target="_blank">Phone call</a></li>
</ul>
</td>
</tr>
<tr style="height: 116.391px;">
<td style="width: 18.6457%; height: 116.391px;">
<p>PlayPosit</p>
<p><span style="background-color: #fbeeb8;">[Remove row if your course does not use this]</span></p>
</td>
<td style="width: 51.4388%; height: 116.391px;">
<ul>
<li><span>Troubleshooting and technical questions may be answered on the&nbsp;</span><a class="instructure_file_link inline_disabled external" href="https://knowledge.playposit.com/article/216-troubleshooting-bulb-playback" target="_blank">PlayPosit troubleshooting page</a>.</li>
<li><strong><a class="instructure_file_link inline_disabled external" href="https://knowledge.playposit.com/article/216-troubleshooting-bulb-playback" target="_blank"></a></strong>Click the "Still need help? Contact Us!" link at the bottom of the PlayPosit troubleshooting page.</li>
</ul>
</td>
<td style="width: 29.9154%; height: 116.391px;">
<ul>
<li>Documentation and tutorials</li>
<li>Chat/Email</li>
</ul>
</td>
</tr>
<tr style="height: 93px;">
<td style="width: 18.6457%; height: 93px;">Zoom</td>
<td style="width: 51.4388%; height: 93px;">
<ul>
<li><a href="https://support.zoom.com/hc/en"><span>Zoom Support</span></a></li>
<li><span>Use the Help icon in the black global navigation menu in your Canvas course</span></li>
<li><a class="inline_disabled" href="https://tech.asu.edu/services/ec" target="_blank"><span>ASU Experience Center</span></a></li>
</ul>
</td>
<td style="width: 29.9154%; height: 93px;">
<ul>
<li><a class="inline_disabled" href="https://asu.my.site.com/#myasu-help-contact-us-email-link" target="_blank">Email</a></li>
<li><a class="inline_disabled" href="https://asu.my.site.com/#myasu-help-contact-us-chat-link" target="_blank">Live chat</a></li>
<li><a class="inline_disabled" href="tel:18552785080" target="_blank">Phone call</a></li>
</ul>
</td>
</tr>
<tr style="height: 89.6719px;">
<td style="width: 18.6457%; height: 89.6719px;"><span style="background-color: #fbeeb8;">[Technology Name]</span></td>
<td style="width: 51.4388%; height: 89.6719px;">
<ul>
<li><span style="background-color: #fbeeb8;">[Link/Directions]</span></li>
</ul>
</td>
<td style="width: 29.9154%; height: 89.6719px;">
<ul>
<li><span style="background-color: #fbeeb8;">[Email - hyperlink]</span></li>
<li><span style="background-color: #fbeeb8;">[Live chat - hyperlink]</span></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>